qqmersi Privacy Policy

This page describes what we collect when you use qqmersi and how we keep that data protected. We collect information about you during registration, when you deposit or withdraw funds, and when you engage with our games and sportsbook. We use this information to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), prevent fraud, and comply with applicable law.

Our qqmersi privacy commitments are simple: we do not sell your data to third parties, we do not share it with unrelated companies, and we do not use it for marketing beyond what you have explicitly agreed to. We encrypt your data in transit and at rest. We keep your data only as long as necessary — typically a few years after your account closes, per law and our operational requirements.

This policy applies whether you access qqmersi from your Android APK, iOS browser, or desktop. We process all user data according to these same principles regardless of device or location.

What Data We Collect on qqmersi

When you register a qqmersi account, we ask for your full name, date of birth, phone number, and email address. We collect this information to verify your identity through Know Your Customer (KYC) procedures — a legal requirement for gaming platforms in supported jurisdictions. We store this information encrypted in our database.

When you withdraw, we collect the payment method you want to use and the amount. We process this information through our compliance system, which reviews the withdrawal for fraud indicators. We record all withdrawal requests and approvals with timestamps and amounts.

When you use qqmersi games (football markets, live-dealer tables, slots, or esports), we log your activity — which games you played, when you played, and your balance changes. We use this data to detect fraud (unusual betting patterns, multiple accounts from the same person) and to comply with regulatory reporting requirements.

How We Use Your Data on qqmersi

We use your registration data to verify your identity and maintain your account. We cross-reference your name and date of birth against public records. We also use your phone number and email to contact you — for instance, if your KYC verification requires additional documents, or if we detect suspicious activity on your account.

We use your deposit and withdrawal data to process payments and prevent fraud. Our compliance system analyzes transaction patterns to detect money laundering or unauthorized account access. If we flag a transaction as suspicious, we may delay processing and contact you to verify the request. We also use this data to generate mandatory regulatory reports — for instance, reports to tax authorities or financial intelligence units required by law.

We use your gameplay data to detect fraud (multiple accounts from one person, betting patterns consistent with cheating) and to troubleshoot technical issues. We do not use this data for targeted advertising. We do not sell it to other gaming companies or analytics firms. We also do not use it to build psychological profiles or to manipulate your behavior.

We at qqmersi collect data only for operational, legal, and fraud-prevention purposes. We do not monetize your data through third-party sales or behavioral tracking.

Third-Party Processors and Our qqmersi Data Sharing

We use third-party service providers to operate qqmersi. Our payment processor handles deposit and withdrawal transactions — they see your payment information but do not store it or use it for purposes beyond processing transfers. We contract with this processor under strict data-protection terms. Our cloud infrastructure provider hosts our servers — they have access to encrypted data but cannot read it without our encryption keys. Our email provider sends notifications to you — they do not see your full account balance or gameplay data, only the notification content we compose.

We also share data with payment providers (banks, e-wallets) when you deposit or withdraw. They see only what is necessary to complete the transaction. We do not share your data with marketing firms, analytics companies, or any third party unrelated to operating qqmersi. We also do not share data across qqmersi subsidiaries or partner sites — if qqmersi operates a football-focused site and a slots-focused site, your data on one site does not transfer to the other unless you explicitly create an account on both.

We may disclose your data if required by law — for instance, if a court issues a subpoena or a financial crime investigator requests it. We notify you of such requests when legally permitted to do so.

How Long We Keep Your Data on qqmersi

We retain your registration data (name, date of birth, phone, email) as long as your account is active. If you close your qqmersi account, we keep this data for a further six months to comply with regulatory requirements, then delete it. We may retain anonymized versions (data stripped of identifying information) for statistical and fraud-prevention purposes indefinitely.

We retain your deposit and withdrawal records for five years. This is required by anti-money-laundering laws in many jurisdictions. After five years, we securely delete these records. We retain your gameplay logs for two years, then delete them. We retain compliance review notes (records of fraud investigations) for two years, then delete them.

If your account is closed due to fraud or policy violation, we retain all data for ten years to prevent you from opening a new fraudulent account.

Your Rights Regarding Data on qqmersi

You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We provide this copy in a readable format (typically a spreadsheet) within a few business days.

You have the right to request correction of inaccurate data. If your registration name is misspelled or your phone number is incorrect, contact our support team and we correct it. We then verify the correction through our KYC system.

You have the right to object to automated decision-making. If our fraud-detection system blocks your withdrawal, you can request manual review by a human analyst. We respond to such requests within a few business days.

• 1
  Request data accessRight

  Contact qqmersi support to request a copy of all your personal data. We respond within a few business days.

• 2
  Request data correctionRight

  If your information is inaccurate (wrong name spelling, outdated phone), request correction and we update it promptly.

• 3
  Request data deletionRight

  Request deletion of specific data items or your entire account. We delete according to legal requirements and our retention policy.

• 4
  Appeal automated decisionsRight

  If our system blocks your withdrawal or account, request manual review. A human analyst will investigate.

Cookies and Tracking on qqmersi

We use cookies on qqmersi to keep you logged in across browser sessions. When you log into qqmersi on your phone, we set a session cookie that stores your login token. This cookie expires after a period of inactivity (typically a few hours) — you then need to log in again. This is a security measure to prevent unauthorized access if you leave your phone unattended.

We also use cookies to store your preferences — for instance, your timezone, language selection, and notification settings. These cookies do not identify you personally; they are associated with your account only after you log in. We do not use tracking cookies that follow you across the internet to other websites.

We also use pixels and analytics scripts to measure site traffic and debug technical issues. These scripts collect data about your browser type, page load times, and which sections of qqmersi you visit. We do not use this data for targeted advertising. We use it only to improve site performance and identify bugs.

Where We Store Your Data on qqmersi

Our qqmersi servers may be located outside Indonesia — we operate infrastructure in multiple regions for reliability and speed. This means your data (name, phone, transaction history, gameplay logs) may be stored in countries other than where you live. We encrypt all data in transit between your phone and our servers, and all data at rest on our servers. This encryption ensures that even if data is intercepted or breached, it cannot be read without decryption keys, which we store separately.

We do not move your data across regions without necessity. Your data resides in the region closest to your location for fastest access. If we need to migrate data (for instance, to upgrade infrastructure), we do so securely and notify you if there is any operational impact.

How We Protect Your Data on qqmersi

We use industry-standard encryption for all data transmission — HTTPS (TLS 1.2 or higher) for all connections between your phone and our servers. We also encrypt data at rest using AES-256 encryption. We do not store passwords in plain text; instead, we hash them using bcrypt with a salt.

We implement access controls — only qqmersi staff with a business need can access customer data. All access is logged and audited. We also conduct regular security assessments and penetration testing to identify vulnerabilities. If we discover a vulnerability, we patch it immediately.

If we suffer a data breach, we notify affected users by email within a reasonable timeframe and describe the data that was compromised. We also notify relevant authorities if required by law.

Contacting qqmersi About Your Privacy

If you have questions about this privacy policy or want to exercise your rights (access, correction, deletion, or appeal), contact our support team through the help section in your qqmersi account, via email, or via SMS. Our team responds in English and Indonesian during business hours. We typically respond to privacy requests within a few business days.

If you believe qqmersi has violated your privacy rights and our support team cannot resolve the issue, you may file a complaint with the relevant data protection authority in your jurisdiction. We cooperate with these authorities and provide any information they request.

Changes to Our qqmersi Privacy Policy

We may update this privacy policy to reflect changes in our practices or applicable law. When we make material changes, we notify you by email and post the updated policy on this page. Your continued use of qqmersi after the notification date means you accept the updated policy. If you do not agree with the changes, you can close your qqmersi account and request data deletion.

We remain committed to protecting your data according to the principles outlined here: we collect only what we need, we use it only for legitimate operational and legal purposes, we do not sell it, and we keep it encrypted and secure. Your privacy is a core part of how we operate qqmersi.